POLICIES

Payments Policy

We accept Visa, Mastercard, American Express and Discover credit cards.  We also accept checks and money orders, however those orders will not ship out until the payment has cleared.  At this time we do not accept COD billing.  If you wish to pay by check or money order, please select email option or notify of payment by mail option when checking out.

Shipping Policy

Please allow 1-3 days processing time before orders ship.  We normally ship using ground services.  We also offer next day, second day, and 3 day shipping expedited services if you need your order in a hurry.  Shipping Charges are based on weight.  All items are shipped direct from our wholesalers warehouse. 

Returns policy

You must contact us for return authorization and paperwork prior to returning the package.

When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from us, please contact us within 30 days to arrange for return or exchange.  We use several wholesalers and we need to ensure the package is returned to the correct wholesaler.  Upon return and receipt of the product(s), we  will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling - NO QUESTIONS ASKED. Shipping and handling is not refundable.

All products must be returned in good condition, in original boxes (whenever possible) and with all paperwork, parts, accessories, etc. so as to ensure full credit.  Include a note in the return stating our company name "Hilton's Royal Enterprises".  When exchanging, include on that note the correct size needed. 

NOTE: It is advised that when shipping products back to our wholesaler’s warehouse, customers should choose the same shipper as when the product(s) was delivered, as well as insure the item for full value should anything happen during shipping. Customer is responsible for return shipping in exchanges and we will pay for shipping the new item back to customer.

Out of Stock/Backorder policy

We do out best to keep our website up to date, but in the event an item is out of stock, we will contact you immediately by phone or email.  You will have the option to order a new item, wait for availability, or receive a full refund of purchase.  All items and prices are subject to availability.

 

PRIVACY POLICY

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